Shipping policy

Shipping Policy
Thank you for shopping at Scentiq! Please review our shipping guidelines below to understand how your order is processed, packed, and delivered across South Africa.
1. Order Processing Time
  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive a shipping notification containing your courier tracking link once your order has been dispatched.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed clearly at checkout.
  • Main Centers (Johannesburg, Cape Town, Durban, Pretoria, Gqeberha, etc.): Estimated delivery within 2 to 4 business days after dispatch.
  • Regional & Outlying Areas: Estimated delivery within 3 to 7 business days after dispatch.
Please note: Delivery delays can occasionally occur due to courier peak seasons or high volumes. Scentiq does not guarantee exact delivery dates.
3. Packaging of Damaged Stock
Because we specialize in damaged stock and factory surplus, the outer retail box of your perfume may arrive dented, unsealed, or scuffed. However, we ensure that every single item is securely wrapped in bubble wrap and packed tightly inside a sturdy shipping box to prevent any actual transit leaking or breakage.
4. Tracking Your Order
When your order has shipped, you will receive an email notification from us which will include a tracking link to follow your parcel's progress. Please allow up to 24 hours for the tracking information to update on the courier’s portal.
5. Delivery Liability, Lost & Stolen Packages
  • Address Accuracy: Customers are fully responsible for ensuring their delivery address is entered correctly at checkout. Scentiq is not responsible for packages delivered to an incorrect address provided by the buyer.
  • Courier Responsibility: Once a package is handed over to our local courier partners and marked as "Delivered" via the tracking status, Scentiq is no longer liable for the package. We are not responsible for parcels stolen or misplaced after delivery at your designated address. If your package is marked as delivered but you cannot find it, please contact the courier service directly to initiate an investigation.
6. Damaged or Leaking Bottles on Arrival
As stated in our Return Policy, we do not offer refunds or returns for pre-existing cosmetic packaging damage. However, if your bottle arrives completely broken or actively leaking due to rough handling during transit, you must contact us at hello.scentiq@gmail.com within 48 hours of delivery with photographic proof so we can arrange a direct replacement.
7. International Shipping
We currently only ship within South Africa. We do not offer international shipping at this stage.