Refund policy

Thank you for shopping with us! Because our fragrances are sourced directly from factory surplus, overstock, and clearance batches featuring minor packaging flaws or cosmetic imperfections, we are able to offer premium scents at a fraction of traditional retail prices.

To maintain these incredibly low prices, all sales are final. Please read our full policy below before completing your purchase.

We do not offer cash refunds, returns, or exchanges for change of mind, personal scent preference, or minor cosmetic damage to the outer packaging (such as dented boxes, scratches, or missing cellophane wrapping). By purchasing from our surplus stock, you acknowledge and accept that the outer packaging may not be in perfect retail condition.

We want to ensure your fragrance arrives safely. While we do not refund for cosmetic packaging flaws, we will issue a direct replacement if your bottle arrives completely broken or actively leaking due to transit.

To be eligible for a replacement:

Note: If a replacement for your specific fragrance is entirely out of stock, we will issue a store credit for the value of the item.

In the rare event that a return or exchange is authorized by our team for a defective item, the customer is responsible for paying the shipping costs for returning the item. Shipping costs are strictly non-refundable.

If your item arrived damaged or broken during transit, please reach out to our support team immediately at: hello.scentiq@gmail.com