Contact information

Have a question about your order, shipping, or our current surplus stock? We are here to help!

Please check our Terms of Service and Return Policy regarding our damaged stock and all-sales-final policy before reaching out, as many common questions are answered there.

For the fastest response regarding an existing order, tracking numbers, or item condition, please email our dedicated support team directly:

hello.scentiq@gmail.com

Please include your Order Number (e.g., #1001) in the subject line of your email so we can pull up your details immediately.

Our team reviews messages Monday through Friday. We aim to respond to all inquiries within 24 to 48 hours (excluding weekends and public holidays).