FAQ

Frequently Asked Questions

What are factory rejects / damaged stock?

Factory rejects are fragrances that were produced but didn't pass the brand's cosmetic inspection before reaching retail. This includes things like dented boxes, minor label misalignment, small scratches on the cap, or other superficial packaging flaws. The fragrance inside is untouched and sourced from the same production lines as retail stock.

Will the perfume smell exactly like the original?

Not always. While our fragrances are sourced from genuine factory stock, scent accuracy can vary — typically around 80% compared to the retail version. Factors like storage conditions or batch variation may slightly affect the scent profile. We're upfront about this so there are no surprises.

What kind of packaging damage can I expect?

Packaging imperfections vary per item and may include dented or creased boxes, minor scratches on the bottle or cap, slight label imperfections, or missing outer cellophane. The bottle and spray mechanism are always fully intact and functional.

Are the fragrances authentic / genuine?

Our fragrances are sourced from factory surplus and excess stock — they are not counterfeit, inspired-by, or duplicate products. They come from the same manufacturing process as retail fragrances but were not released through official retail channels due to cosmetic packaging issues.

Do you offer refunds or exchanges?

Due to the nature of our stock, all sales are final. We encourage you to read our product descriptions and this FAQ carefully before purchasing. If you receive a damaged or incorrect item, please contact us at hello.scentiq@gmail.com and we'll do our best to assist.

How long does delivery take?

Delivery times vary depending on your location within South Africa. You'll receive tracking information once your order has been dispatched. For any delivery queries, reach out to us at hello.scentiq@gmail.com.